Customer Service Representative

Capsa Solutions, a leading design and manufacturing company featuring Medical IT & Device Mounting Solutions, Mobile Computing Work Stations and Medication Processing Systems dedicated to the healthcare market is seeking an experienced Customer Service Representative to be based out of its Portland, Oregon location. Capsa is looking for a self-motivated, customer-focused individual to provide exceptional service to both existing and potential customers. This position is an extension of the sales team and is a key component in developing and maintaining strong customer relationships. As a Capsa CSR, you will be the liaison between our customers, regional sales managers, and our internal operational departments. You will support current business while promoting future opportunities. Key Responsibilities Include:

• Answer incoming customer calls and handle requests for product information, quotations, order processing and/or troubleshooting.
• Provide customer follow-up regarding order inquiries or shipment notifications; respond via email to written requests for product information
• Follow established processes and procedures to ensure accuracy of work and product pricing
• Successfully handle and resolve customer issues or complaints, including warranty and return issues

• Engage in proactive outbound calls to established customers to investigate potential cross-selling opportunities.

 Requirements

• Minimum of 3 years related experience in a customer service environment
• Associate’s degree (or higher) in related field is preferred
• Ability to effectively and independently utilize Microsoft Office applications including Word, Excel, Outlook, and PowerPoint
• Prior use of Enterprise Resource Planning (ERP) software as well as a Customer Relationship Management (CRM) program is preferred
• The ideal candidate will demonstrate a team-oriented and “can do” work attitude

• Strong verbal and written communication skills, professional telephone skills, diplomacy, negotiation skills and listening skills are all critical to be successful in this position

Capsa offers a solid pay and benefits package which includes medical, dental, 401(k), life and long-term disability insurance. Capsa is a smoke-free/alcohol-free/drug-free environment.  We are also an equal opportunity employer.
Country: USA, State: Oregon, City: Portland, Company: Capsa Solutions.