Call Center Agent

TAD PGS, INC. is currently seeking Call Center Agents for one of our clients in Beaverton, OR.
Summary:

Contact Center agents are responsible for handling incoming phone calls, email correspondence and outbound calls to customers who have left messages during off hours. They will utilize Ready Reference, the proprietary program which hours all case information.

What varies within the our client’s Contact Center is that due to the nature of the business the type of service being provided is different than other Contact Centers. Associates with a large amount of Contact Center experience may be accustomed to the “above and beyond” philosophy. Within the Contact Center, it is critical that agents only provide what is acceptable within the case material. Associates who state a need to provide that extra touch may not be the best fit for the Contact Center as they risk the chance of stepping outside of case guidelines.

Skills necessary to be successful:

Previous customer service experience. Can be face to face or over the phone.

Ability to follow tight scripting. Due to the nature of the phone calls it is very important that the Agents be comfortable following the script and not varying from it.

Comfortable sitting for an extended period of time and understanding that schedule variance should be the exception not the norm.

Confident in providing service over the phone

Ability to multitask. They may handle a variety of cases and need to be able to answer a call for one case then immediately after answer one for a different case

Can work with minimal supervision and understand that when they are not on a call the expectation is that they are reviewing Ready Reference to learn case materials

Good attendance habits

Excellent written skills

TAD PGS, INC. specializes in delivering secure, reliable and rapidly implemented workforce solutions to the U.S. Federal marketplace, including U.S. Government agencies and their prime contractors. With more than 50 years of experience, TAD PGS, INC. has earned a reputation for accountability, a value that government agencies and prime contractors both demand and deserve.

A wholly owned subsidiary of the Adecco Group, the world’s largest workplace solutions provider, TAD PGS, INC. sources professionals for the full spectrum of federal positions, from administrative to management, and those contracts requiring extremely niche-oriented technical skills and the highest levels of security clearance.

Apply Online
Country: USA, State: Oregon, City: Beaverton, Company: TAD PGS, Inc..