Customer Account Executive Inbound Sales Representative

Position Summary:Responsible for promoting and selling products and services that are both current and emerging. The Customer Account Executive (CAE) will approach sales as a way of helping our customers receive the best value for their money. CAEs must be service-oriented individuals, able to communicate effectively and display a professional and positive demeanor. The CAE relates well to the customer, thinks and exercises sound judgment, and acts responsibly in the customer’s and the company’s interest. Works with moderate supervision/guidance.  Is accountable for individual results and impact on team. Responsibilities/Activities:

• Interacts with customers via telephone, email or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard and mouse
• Elicits and records customer information and inquiries using a computerized system
• Demonstrates basic knowledge of competitors. Determines and implements basic strategies/techniques to effectively counter competitive offers and educate customers on product comparison
• Recognizes, conveys, promotes, and sells products and service value. Remains up-to-date on products and services to ensure customer satisfaction and to maximize sales opportunities (e.g. marketing matrix, new product information)
• Articulates our competitive advantage. Maintains excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
• Demonstrates the ability to establish and maintain effective relationships with customers delivering Quality Experience (CQE). Acts as an Ambassador by building rapport with the customers, supporting, reassuring, and educating the customer throughout the call.
• Promotes and recommends products and services based on a logical relationship to the customer’s needs and interests. Enters and confirms sales when appropriate. Demonstrates increased proficiency with customer interactions. Will support other lines of business as call volume dictates.
• Establishes customer needs through enhanced probing techniques, then promotes and recommends  products and services based on customer’s needs and interests. Demonstrates closing techniques consistently, repeatedly and in a timely manner
• Interacts and communicates collaboratively within the sales group and other groups, as appropriate to provide a quality customer experience. Continues to improve sales ability through ongoing training, role playing and coaching.
• Consistently demonstrates ability to meet higher performance expectations (increased KPI/MPS)
• Achieves overall performance goals of the organization
• Attends training as required.

 RequirementsRequirements:

• Education:
• High School Diploma or recognized equivalent required

• Minimum Requirements:
• 6 months + customer service and/or sales experience
• Basic personal computer skills are necessary, including Windows programs and the ability to maneuver between multiple screens quickly; multi-task keyboarding experience required
• Preferred Requirements:
• 2+ years call center experience
• 2+ years sales experience
• Personal Characteristics
• Energetic
• Strong customer service focus
• Detail-oriented with superior time management skills
• Responds well to team or corporate goals
• Self-starter
• Demonstrates sound judgment and the ability to relate well with others
• Punctual, regular, and consistent attendance
• Ability to pass criminal background and drug screen
• Reliable transportation

 Additional Information:

• Other light, clerical duties are required.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

• Hours of operation are 5am – 9pm PST

 Benefits Summary:

Health Care Coverage: 
Medical, prescription, dental, and vision insurance.

  Life Insurance:
Our Basic Life Insurance provides a benefit of 1.5 times your annual base earnings. Optional additional, spousal, and child life insurance are also made available for purchase.
Tuition Reimbursement:
Reimbursement up to $5,750 per calendar year for approved undergraduate and graduate degree-completion programs.   Vacation/Holiday:
Seven national paid holidays, eight flex days, three floating holidays depending on length of service, eligibility and date of hire. And vacation accrual is based on years of service, with ten days being the maximum per year for service under five years.   401(k) Investments:
Our 401(k) Plan gives you a choice of contributing to a traditional, pre-tax 401(k) option; a Roth 401(k) after-tax option; or a combination of the two. Comcast matches 100% of an employees first 4.5% of savings (or up to the annual IRS limits).

 

teller job description
Country: USA, State: Oregon, City: Beaverton, Company: Ultimate Staffing Services.