Customer Service Representative

Currently hiring for customer service representatives for our inbound, non-technical call center.

Professionally handle incoming requests from customers regarding their accounts, and ensure that issues are resolved both promptly and accurately. Customer Service Representatives will serve as the primary point of contact by thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate the customer where applicable. Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.Primary duties will include delivering a high level of service through identifying relationship opportunities; matching appropriate products to customers needs; performing account maintenance inquiries; and migrating customers to alternative banking methods. Additional responsibilities include investigating and resolving a wide variety of issues and requests to include probing for additional information from customers, and setting expectations. Customer Service Representatives act as experts possessing knowledge on a wide array of products and services and by using appropriate resources to resolve customer requests. This position is accountable for a successful customer experience.

We offer a fun and rewarding work environment with endless growth opportunities, flexible scheduling and a full benefits package, including:

• Tuition reimbursement
• 401k with employer match
• Medical, dental, vision and life insurance benefits
• Paid training
• Paid vacation time
• Incentives

 Requirements

• Must have a HS level education (HS Diploma or GED)
• Must have basic computer skills, ability to talk and type at the same time with min typing speed of 20wpm
• Ability to work in a performance driven environment
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and computer product manuals.
• Ability to effectively present information and respond to questions from team managers, team members, clients, and customers.
• Ability to effectively document case notes and respond to customers in a written format (e.g. chat, email).
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Prior customer service experience
• Excellent attendance
• Drug test and criminal background check will be conducted
• Our benefits stressed (all listed on the flyer I attached)

loadmaster jobs
Country: USA, State: Oregon, City: Milton Freewater, Company: Sykes - Milton - Freewater.