Scheduling Representative - FT - Mercy Medical Center - Roseburg, OR at Roseburg

Description

Tenet, through its subsidiaries, owns and operates acute care hospitals and numerous related health care services. Our mission is to be recognized for our commitment to our people and partners who provide quality, innovative care to the patients we serve in our communities. Its a spirit you can experience first-hand and its a philosophy that can enhance your own approach to health care and your career goals.

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management, patient communication s, and value-based care solutions, we empower healthcare decision makershospitals, health systems, physicians, self-insured employers, and payersto better connect every point of care and wellness management. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Conifer Health Solutions is currently hiring for a Scheduler.

Summary
Under the direction of the Imaging Director and the Scheduling Supervisor, the Scheduler is responsible for operating a centrally located outpatient services scheduling program that includes answering telephones, scheduling outpatient procedures, and filing.

Principal Duties & Responsibilities

• Promotes a strong belief in our Mission and has respect for and compliance with the Patient Rights Statement.
• Demonstrates behavior consistent with our Core Values: Reverence, Integrity, Compassion, and Excellence.
• Incumbent has access to restricted or confidential patient information and must comply with the terms of the Security Policies as it applies to their job role.
• Collaborates with immediate supervisor to establish, define and refine department goals and objectives consistent with facilitys Mission and Values, and demonstrates satisfactory progress towards these goals and objectives.
• Exhibits the ability to make effective decisions based on verifiable and measurable data/criteria.
• Promotes positive customer relations with internal and external customers.
• Demonstrates respect and sensitivity to cultural/social differences in interactions with others.
• Completes assigned tasks in a timely manner.
• Demonstrates initiative and problem solving skill, using sound judgment.
• Assumes additional responsibilities as needed, with little or no direction, shows initiative in assisting others within the department.
• Ability to multi task in a very busy, sometimes stressful medical office environment
• Answers multi-line phone using proper telephone etiquette and takes messages when needed in a courteous manner.
• Maintains a close working relationship with the medical staff, their office staff and ancillary departments.
• Checks physician orders for accuracy and completeness within established guidelines.
• Obtains information needed for scheduling.
• Schedules OP Imaging procedures and when needed notify ordering providers of required changes based on Radiologists Protocols in regard to patients medical history, medication allergies and laboratory results.
• Schedules OP procedures for Shaw Heart Center, Respiratory Therapy, EEG and Mobile Lab Draw departments.
• Provides exam prep instructions to patient/ordering providers.
• Performs Medical Necessity checks.
• Maintain and manage physician orders.
• Must meet and maintain accuracy and productivity benchmark for scheduling set by supervisor within 6 months.
• Interact with follow up team on patients schedules.
• Completes needed records in an accurate and legible manner.
• Cross train and work other areas within department as needed.
• Participates in self-development programs both internally and externally.
• Adheres to hospital and department policies and procedures
• Assists in maintaining inventory of office supplies by notifying Supervisor/designee as needed and assists in maintaining care of equipment.
• Use of computer programs; Meditech, Info X, CHI Connect, Chartmaxx, Atlas, EMR and Learn.
• Operates office machines; copier, fax, scanner and printers.
• Attends department meetings, in-service and programs relative to position or department need as scheduled.
• Performs other duties as needed.

Qualifications

Qualifications

High school diploma or GED. Knowledge of medical terminology, medical anatomy, and prior hospital or medical office experience required. One year experience with medical scheduling is preferred. Ability to work independently. Must have keyboard/computer experience. Possesses strong communication and interpersonal skills and has a clear and pleasant speaking voice. Highly organized with attention to detail.

Physical Requirements

Standing 30% of the time; walking 30% of the time; sitting 60% of the time; lifting and carrying 5% of the time and able to carry up to 20 pounds. Pushing/pulling 5% of the time; bending, stooping, twisting 10% of the time; reaching and handling 10% of the time. Climbing stairs 2% of the time (Elevator available).

• Hearing: within normal limits with or without use of corrective hearing devices;
• Vision: adequate to read 12-point type with or without use of corrective lenses.
• Must be able to verbally interact with staff, clients and public.
• Manual dexterity of hands/fingers for writing, computer input*.

Working Conditions
1) Work indoors in heat-controlled environment 98% of the time. Some exposure to hazardous materials. Safety materials provided for hazardous materials.
2) OSHA Exposure Category
Category #2: No job related exposure to blood and/or body fluids.

Country: USA, State: Oregon, City: Roseburg, Company: Conifer Health Solution.