General Manager - Portland, OR at Portland

Job Description

The Scotts Miracle-Gro Company (NYSE: SMG)is the worlds largest marketer of branded consumer lawn and garden products, with a full range of products for professional horticulture as well. Scotts Miracle-Gro has helped to grow the nearly $7 billion global consumer lawn and garden market through product innovation, industry-leading advertising efforts and its trusted brands. Scotts is an EEO Employer, dedicated to a culturally diverse, drug free work place.

Scotts LawnService is a division of The Scotts Company, LLC, the worlds leading supplier and marketer of consumer products for do-it-yourself lawn and garden care. SLS was originally founded in 1997 to provide their products and services for customers who desire someone else to take care of their lawns for them. Rapid growth has propelled SLS to the number 2 position within this highly fragmented market. Fueled by acquisitions, we now have over 80 company owned service locations and over 70 franchise service locations across the United States.

Under the direction of a Regional Director, the General Manager, responsibilities include all phases of branch/market operations and results, including staffing, training, budgeted production, sales and service goals, customer service, quality, safety and compliance.

• Manage to key customer metrics, sales, customer retention and associate retention.
• Ensure the timely resolution of customer service issues including code reds.
• Prepare and execute yearly budget which include a monthly sales, retention, staffing and financial forecast.
• Evaluates performance and ensures recruitment, interviewing to meet and maintain business needs.
• Responsible for developing annual and seasonal operational plans and successfully executing strategies to achieve revenue and profit goals.
• Ensure compliance with Scotts financial, regulatory, environmental, and ethical policies and guidelines.
• Responsible for leading talent management initiatives within assigned market.
• Develop and execute continuous improvement efforts within assigned market.
• Provide on-going coaching and talent development to subordinate managers within the business
• Recruit and hire as well as terminate direct reports after partnering with HR
• Maximize asset and people utilization within the market ensuring compliance of round guidelines.
• Maintain positive associate relations by applying fair and consistent company policies
• Other duties as assigned by supervisor.

Job Requirements

Education:
BS degree required or equivalent years of education and experience (5 to 10)

Experience:
Five+ years of experience providing a route-oriented service to customers at their homes (i.e. plumbing, cable, package delivery, lawn service, etc...). Managing a multi-branch environment is strongly desired. Experience in the lawn care industry is a plus. Prior P&L management experience is required.

Knowledge:

• Knowledge of general business practices and principles is required
• Strong knowledge of P&L management, employee management and customer service is required.

Skills and Abilities:

• Strong ability to communicate with customers in a clear and professional manner
• General office computer skills will be needed (i.e. Microsoft Office, Excel, Word)
• Ability to identify, analyze and solve problems
• Strong written and verbal communication skills
• Ability to work in a fast-paced environment

Certifications:

• Current state pest control certification or ability to become certified
• Must have a valid drivers license

To apply please click "Apply now"

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Scotts is an EEO Employer, dedicated to a culturally diverse, drug free workplace. EOE/AA/M/F/D/V


Country: USA, State: Oregon, City: Portland, Company: The Scotts Miracle-Gro Company.