Service Desk Specialist at Portland

Job Description

Service Desk Specialist I or II
Salt Lake City, Utah; Portland, Oregon; or Seattle, Washington

Bring your customer focus and technical skills to the following role:
Working in a 24x7 office with a 100% call center work environment responsible for providing first level customer support. During the course of the calls gather appropriate problem/symptom information, document troubleshooting steps taken thus far, and assess the customer impact.

Minimum skills and experience for a level I:
One year Data Center andor Help Desk industry experience. Combination of technical education and customer service experience may substitute for one year help desk experience.
Ability to type 35 wpm.
Experience in monitoring jobs and performance on multiple platforms (mainframe, mid-range, UNIX, Windows NT) and associated communication networks (LAN WAN).
Technical certifications a plus, including A+, N+, MCSA desired.
ITIL certifications a plus, experience with Incident and Problem management.
Experience using Remedy or other similar incident tracking software.
Proficient in the use of a personal computer and software tools such as MS Word, Excel, PowerPoint, Access, and Visio.
Familiarity with current network technology, desktop technology industry standards and trends.
Good knowledge and understanding of mainframe and distributed systems, operating systems, and network components.
Superior problem solving skills and a unique combination of customer service, communication and technical abilities.
Ability to resolve technical issues by using standard troubleshooting methods including remote control.
Ability to monitor and escalate batch/system problems as well as Data Center hardware problems.
Excellent communication skills, a positive phone presence and unwavering commitment to customer service are essential.
Demonstrated technical aptitude together with the ability to learn quickly and effectively prioritize multiple issues
Attention to detail, administration, and demonstrated organizational skills required.
Ability to make determinations quickly and work well under pressure.
Ability to maintain a positive and constructive attitude.
Ability to adapt to change and work effectively in a dynamic work environment.
Work non-standard hours as needed.

Minimum skills and experience for a level II:
Must meet level I qualifications as well as the following:
Four year bachelors degree in Information Systems or related field and a minimum of one year Data Center andor Help Desk industry experience. In lieu of college degree, a minimum of three years Data Center Help Desk industry experience is required. A Microsoft Certified System Engineer (MCSE) will meet the educational requirement.
Experience using the Remedy ARS incident tracking software desired.
Ability to transfer knowledge to others.

Job Requirements

At Cambia, we advocate for transforming the health care system. You arent satisfied with the status quo and neither are we. Were looking for individuals who are as passionate as we are about transforming the way people experience health care. We offer a competitive salary and a generous benefits package. We are an equal opportunity employer dedicated to workforce diversity and a drug and tobacco-free workplace. A drug screen and background check is required.

Cambias portfolio of companies spans health care information technology and software development; retail health care; health insurance plans that carry the Blue Cross and Blue Shield brands; pharmacy benefit management; life, disability, dental, vision and other lines of protection; alternative solutions to health care access; and free-standing health and wellness solutions.
We have nearly a century of experience in developing and providing health solutions to serve our members. We had our beginnings in the logging communities of the Pacific Northwest as innovators in helping workers afford health care. That pioneering spirit has kept us at the forefront as we build new avenues to improve access to and quality of health care for the future.


Country: USA, State: Oregon, City: Portland, Company: Cambia Health Solutions.