Defect / Reporting Lead at Lake Oswego

Our client is seeking a Defect / Reporting Lead in Lake Oswego, Oregon (OR).

The Defect/Reporting Lead for health plan test services is responsible for managing defects for the AP project for various testing teams across IT and Business. This includes conducting daily defect meetings, assignment of defect triage to multiple vendors, and ensures vendor Service Level Agreements are upheld.

Essential Functions:

• Work with the project managers, development, system, WIT, and UAT testing teams to assign defects and ensure defects are addressed, managed and closed as appropriate


• To own and chair daily defect calls with lead Development, Test and Operations teams, and to provide clear minutes and actions


• Ensure all defects are entered correctly and managed as effectively as possible through their lifecycle


• Accountable for monitoring defect progress, follows up as needed


• Maintains absolute integrity of the defect database and ensures a full audit train for any changes made to defect status outside of the standard defect process


• Escalates defect related issues to program


• Generate testing metrics and reports via both excel and the HP Quality Center testing tool


• Responsible for creating standardized status reports on daily, weekly and ad-hoc basis


• May be required to present at the Program level


• Creates standard defect reports for IT, Regions and Business

Required Experience:

• Ability to establish and enforce processes and procedures for defect management across multiple levels of stakeholders


• Facilitation, negotiation, and communication skills must be polished


• Bachelors degree or equivalent experience


• 4+ years of IT work experience, including knowledge and experience managing projects in a project manager role or above


• Requires specialized knowledge and experience in testing function


• Takes initiative to solve complex problems; takes an outside in perspective to identify innovative solutions


• Works independently, with guidance in only the most complex situations


• May lead teams, projects and/or other test coordinators


• Effective communicator across all levels from staff through senior leadership


• Excellent verbal and written communication skills

Preferred Experience:

• Excellent analytical skills with the proven ability to solve problems both in verbal and written communications


• Must be able to work cooperatively as part of a large or small local and remote testing team


• Excellent organization and planning skills; must be able to adjust priorities with changing needs of the project


• Experience with HP Quality Center, Microsoft Office, SQL

Skills to be successful in this role:

• Must work well independently with limited direction, be a quick learner with excellent communication skills


• Strong interpersonal skills

Country: USA, State: Oregon, City: Lake Oswego, Company: Kforce Inc.