Application Support Analyst (Assoc. or Career) at Portland

Job Description

Job title: Application Support Analyst(Associate or Career)

Reports to: Manager IT

Classification: Exempt

Fortune 500 Great Benefits Free Parking/Employee Gym

This position will be considered at Associate or Career level, depending on skills and experience.

Summary:
Troubleshoot logistics systems (software and hardware) Research possible EDI issues and correct data when necessary. Escalate issues to level 2 and 3 teams for further solution development. Using the companys tracking tool, document all issues that come to TSG.

Essential Functions:
Troubleshoot systems/applications and take appropriate action as required.
Analyze data and research electronic data interchange to diagnose issue sand potential solutions.
Correct issues if appropriate or escalate issues to other teams for further solutions development.
Respond to account requests.
Maintain appropriate log and documentation of issues.

In addition to the job specific requirements above, the following requirements are expected of all members of the team:
Consistently maintains a professional demeanor and communicates in a respectful and collaborative manner.
Follows direction, is engaged and productive and is flexible and adaptable to changing conditions and expectations.
Collaborates with and supports other members of the company
Maintains punctual, regular, and reliable attendance.
Demonstrates the Companys core values and complies with all Company policies and procedures.

Scope and Accountability:
Occasionally, incumbents decisions and actions moderately impact the companys revenue or operations. Decisions and actions may have a strong impact on reputation, and/or customer satisfaction.
Incumbent makes some independent decisions, but actions are guided by clearly-stated standards, parameters and processes. Incumbent performs work under normal-level of supervision.

Job Requirements

Knowledge, Skills, and Abilities:
High school diploma required. College course work or degree desired. Windows and/or UNIX Certifications are beneficial.
2+ years experience with databases, Unix, and MS Office applications in medium to large corporate environments.Will accept any suitable combination of education, experience and training.
Broad range of network and desktop knowledge, including experience with MS Office and standard hardware.
Rapidly learn new technologies and recommend / implement those determined to be beneficial to the company.
Basic project management skills; time management skills; multi-task and prioritize work loads; demonstrated analytical capabilities; effectively identify and resolve problems in high visibility, high stress situations.
Strong interpersonal skills; work effectively in dynamic environment with a broad range of end-user configurations; participate in a team environment and build strong working relationships.
Solid communication skills (oral and written); communicate effectively with support peers, end users, and all levels of corporate management.
Provide 7x24 support in a multi-faceted global corporation.
Occasional travel to Menlo Worldwide and Vector customers or other business units is required.


Work Environment:
The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and readily and effectively communicate. The employee must occasionally lift and/or move up to 15 pounds. Vision abilities required by this job include ability to effectively see within an office environment, which may include long term computer exposure, and to adjust focus accordingly.

The duties of the job are primarily performed in an office environment. There is some exposure to noise in the work environment, which is usually mild to moderate.


Disclaimer Language
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All colleagues may be required to perform duties outside of their normal responsibilities from time-to-time, as needed.

Con-way is an equal opportunity employer that strives to create a diverse workforce and an inclusive culture.

About Con-way
Con-way Enterprise Services, located in northwest Portland, includes the companys Information Technology, Finance and Administration teams. The Enterprise Services campus consists of approximately 700 professional services employees, and borders The Pearl, near Legacy Good Samaritan Hospital in Northwest Portland. Our campus includes an employee gym with locker rooms and showers, two cafeterias, secured bicycle barn, and free parking. Our Total Rewards package includes medical, dental and vision coverage, life insurance, disability, 401(k), stock purchase plan, and TriMet subsidy.

Con-way Inc. (NYSE:CNW), our parent company, is a $5.6 billion freight transportation and logistics services company headquartered in Ann Arbor, MI. An industry leader combining the resources of over 28,500 professionals in the transportation and logistics industry, Con-way delivers industry-leading services through its primary operating companies of Con-way Freight, Con-way Truckload, and Menlo Worldwide Logistics. These operating units provide high-performance, day-definite less-than-truckload (LTL), full truckload and intermodal freight transportation; logistics, warehousing and supply chain management services; and trailer manufacturing. Con-way and its subsidiaries operate from more than 425 operating locations across North America and in 20 countries across five continents.

Con-way is an Equal Opportunity Employer offering challenging and rewarding careers. More information about Con-way, its operations and services can be found on the Web at www.con-way.com.

Sorry, no sponsorship available at this time. Local candidates will be given first consideration. Please, no third party resumes.

Employee Referral Program Eligible
Network Referral Program Eligible
ERPTV

Country: USA, State: Oregon, City: Portland, Company: Con-way.