Bettye Reed
Chief Administrative Officer
Kingsport, TN
• Broad progressive healthcare administration experience
• Strong competencies in budget development, cost control, and financial reporting
• Significant experience negotiating managed care contracts and fee reimbursement
in both group practice and ancillary settings
• Extensive experience in strategic planning and development of formal business plans
• Experienced in medical practice mergers, start-up, and on-going operations
• Quality-focused, results-oriented
Work Experience
Chief Administrative Officer
September 1989 to November 2008
Vice President Management & Administration -- Kingsport Endoscopy Center
Endoscopy Center of Bristol, LLC
September 1989 - November 2008
Planned, implemented, and managed the administrative and clinical operational systems of an eleven (11) physician multi- site specialty medical group practice with two JCAHO accredited out patient ambulatory surgery centers.
Duties and responsibilities:
• Led team to successful implementation of an electronic medical record system (gMed).
• Managed the merger of three (3) competing medical practices into a fully-integrated system.
• Developed and implemented the administrative structure necessary for the start-up and on-going operations of the organization.
• Managed the building of a $2.7 million office and ambulatory surgery center.
• Coordinated and managed the day-to-day operations of the organization with annual gross revenues of $15M.
• Represented the organization in all non-clinical matters.
• Developed and implemented long- and short-term business plans and budgets.
• Designed and managed the personnel, financial, accounting, and management information systems.
• Negotiated managed care contracts and reimbursement.
• Conducted systems and financial feasibility analyses for proposed programs, ventures, and major expenditures.
• Directed internal quality assessment studies.
• Developed and directed the organizations marketing and public relations objectives and strategies.
• Secured Certificate of Need (CON), developed standards, and monitored procedures for compliance with federal and state regulations.
• Organized and directed an on-going medical residency program.
1993 to January 1993
More Positive, " Milligan College Library, Milligan College, Tennessee, January 1993.
Quality First Presentation:
Reed, Hawkins, Richardson. "Patient Flow in the Medical Office, " National Center for Quality,
Northeast State Technical Community College, Blountville, Tennessee, September 1991.
Administrator
July 1981 to 1988
Responsible for the administrative systems and operations of a medical specialty practice. Duties included the administration of an eleven-bed freestanding chronic hemodialysis center.
Duties and responsibilities
• Developed and restructured the operations of the organization resulting in a financial turnaround and a significant positive cash flow.
• Directed implementation of an accrual accounting system to measure operational effectiveness.
• Developed and implemented formal performance evaluations with wage and salary administration program.
• Secured Certificate of Need (CON) for expansion, developed standards, and monitored procedures for compliance with state and federal regulations resulting in seven (7) consecutive annual surveys with no deficiencies.
• Increased and maintained physician compensation above the 90th percentile.
• Negotiated and managed the sale and transition of a freestanding dialysis center to a larger chain organization.
Business Manager
1973 to 1981
Administered and directed the operations of a large nine (9) physician laboratory billing office with independent medical laboratory.
Duties and responsibilities:
• Management of a high-volume medical laboratory and billing office with eight (8) full-time clerical and eight (8) full-time clinical staff members. Billings included outpatient services provided by nine (9) pathologists as well as select in-patient pathology services.
• Administered the business and operational divisions of a certified independent medical laboratory.
• Services included practice development, strategic planning, business and operational planning; and designing and implementing enterprising venture strategies.
• Designed and managed the personnel, financial, accounting, and management information systems.
Papers/Presentations
Thesis:
Reed, B. E. "Adult Children as In-Home Caregivers for Their Parents: How to Make the Experience
Education
MBA in Business Administration
1998
BS in Business Administration/Accounting
1994
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